You first need to connect your Telegram account to Trengo's platform. Saves time and costs: chatbots take over time-consuming tasks, so your team can focus on more complicated issues. They reply faster than the speed of light. Improves response time: chatbots are always available - day and night. They don't have to switch channels or be forwarded to another department to receive the support they need. Increases customer satisfaction: you can assure your customer of a fast answer.

Using a chatbot has the following benefits: This scripted AI tool is programmed to help your team handling simple support queries and collecting customer information. The chatbot is an automated conversation partner you can use on communication channels such as WhatsApp, live chat, Facebook Messenger, and also Telegram. Trengo's chatbot takes over simple support queries, routes customers to the right colleague, and answers frequently asked questions. With a Telegram bot, you can improve accessibility, increase your response time, and boost customer satisfaction. And where customers sign up, companies will soon follow. Telegram thanks much of its popularity to its secure privacy policy which is getting more important to customers than ever. The messaging app is becoming big competition for huge players like WhatsApp and Facebook Messenger. In 2021, Telegram has more than 500 million monthly active users around the world.

Create own telegram bot